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Privacy Policy

Last Updated: May 27, 2025


1. Introduction

At Reach Group LLC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website and apps (collectively referred to as the “Services”), how we use that information, when we may share it with third parties, and the rights you have regarding your data. This Privacy Policy should be read together with our Terms, which outline the conditions for using our Services.

Reach Group LLC is the Data Controller for the Services. Whenever this Privacy Policy mentions “Reach Group LLC,” “we,” “us,” “platform,” or “our,” it refers solely to Reach Group LLC.

By using our Services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you have any questions about this policy, please contact us at info@reachfaithapp.com.

We may update this Privacy Policy from time to time. Continued use of our Services following any changes means you accept the updated policy. You can always check the “Last Update” date at the top of this page to see when the policy was last revised.


2. What We Collect and Why

We gather different types of personal data to deliver our Services effectively and continually improve your experience. Below is a breakdown of the data we collect, why we collect it, and the legal basis for doing so:

Name, date of birth, gender, profile picture, and contact details (email, etc.)

Purpose of Use:

  • To manage your account and deliver our Services.
  • To contact you for support, service updates, technical notices, or respond to in-app messages.
  • To ship merchandise to you.
  • To send you updates, event invites, and offers from Reach Group LLC and selected partners (with your consent).

Legal Basis: Your consent when creating your account. To fulfill our contract with you for providing the Services.

Payment information (when buying directly through Reach Group LLC)

Purpose of Use:

  • To process your subscription and payments for Services or merchandise. We work with PCI-compliant third-party payment providers and do not store your payment card details.

Legal Basis: To fulfill our contract with you for providing the Services.

Location data, health, and fitness data

Purpose of Use:

  • When you log-in using our apps, we store location data 
  • With your permission, we may share anonymized location data with AI partners to offer personalized insights.

Legal Basis: Your consent. To fulfill our contract with you for providing the Services.

Technical, device, and usage information

Purpose of Use:

  • To gather usage data for improving our website, app performance, and service operations.
  • To enhance your experience and maintain accurate, secure systems.

Legal Basis: To fulfill our contract with you for providing the Services.

Other Situations Where We May Use Your Personal Data

If Reach Group LLC becomes part of a business transaction such as a sale, merger, acquisition, securities offering, bankruptcy, reorganization, or dissolution, your personal data may be shared or transferred as part of that process — but only as necessary for the transaction.

Additionally, Reach Group LLC collects anonymous browsing data automatically through our servers. We primarily use this information to manage, monitor, and improve our Services. We may also share aggregated, non-personal data with potential business partners or other third parties to provide insights about our Services. This data is completely anonymous and cannot be used to personally identify you.


3. How Long We Keep Your Data

Reach Group LLC retains your personal data only for as long as it’s needed to provide our Services to you. In some cases, we may need to hold on to certain information for a longer period if required by law or by regulatory authorities.

If you’d like details about how long we keep different types of personal data, you can request this information from us.

You also have the right to ask us to delete your personal data at any time. To learn how to make this request, please refer to Section 6 of this policy.


4. Who We Share Your Data With

At Reach Group LLC, we understand that the information you share with us is personal — and protecting it matters. We never sell your personal data. However, to deliver our Services, we do work with carefully selected third parties. These partners are only allowed to use your personal information to perform specific tasks for us, and never for their own purposes.

Important:

We collect and process your personal data only within your country of residence. While Reach Group LLC is registered in the USA, your data is securely handled and stored on trusted platforms in compliance with relevant data protection standards.

Your data is stored on Amazon AWS servers in the USA, protected by industry-standard encryption and secure connections. AWS only processes your data for storage and does not use it for its own purposes.

Below is a summary of the types of third parties we work with and why:

Cloud Storage and Hosting

Purpose: We use Amazon AWS servers in Europe to securely store and manage your data with encrypted SSL connections.

Legal Basis: To fulfill our contract with you for providing the Services.

Analytics and Performance Tools

Purpose: These tools help us analyze service usage, improve the app, and track technical performance (IP addresses, device info, usage patterns).

Legal Basis: Our legitimate interest in improving the Services for all users.

Payment Processors

Purpose: To securely process your payments and manage billing details for subscriptions and merchandise.

Legal Basis: To fulfill our contract with you for providing the Services.

Advertising and Marketing Partners

Purpose: If you consent, these services help us and our partners measure campaign performance, personalize promotions, and match content to your interests.

Legal Basis: Your consent.

AI Partner

Purpose: If you agree, we may share anonymized data (like prayers, video, posts) with a trusted AI partner to generate personalized recommendations.

Legal Basis: Your consent.

Compliance and Legal Service Providers

Purpose: To meet legal, regulatory, and compliance obligations when required.

Legal Basis: Our legitimate interest in running a lawful and responsible business.


4.1 International Data Transfers

At Reach Group LLC, we primarily process your personal data within your country of residence. However, since our company is registered in the USA, and we work with trusted third parties (listed above), there may be occasions where your data is transferred to other countries.

When this happens, we make sure that any international transfer of your personal data fully complies with applicable legal requirements — for example:

  • Only transferring data to countries with adequate levels of protection.
  • Using standard contractual agreements approved by relevant authorities (such as the UK Government, European Commission, or equivalent).

In certain situations, we may also be required to share your personal data with third parties if:

  • It’s necessary to comply with the law.
  • We need to enforce our Terms of Service.
  • It’s essential to protect the rights, property, or safety of Reach Group LLC, our users, or others.

 

5. User Account Assistance Mode

In certain situations — and only with your clear, explicit permission — a Reach Group LLC team member may temporarily access your account using a special User Account Assistance Mode to help troubleshoot or resolve a specific issue within the app. This feature is designed purely to support you when needed.

When this mode is activated:

  • The Reach Group LLC team member can view your account activity, but will not have access to your location data or health information.
  • Access to this mode is strictly limited to a small, authorized group of trained team members, all of whom are bound by strict confidentiality obligations.
  • A secure one-time authentication method (like a temporary code) will be required to activate this access, ensuring only authorized staff can use it.
  • Your explicit consent is required every time this mode is activated, and you can withdraw it at any moment.

At Reach Group LLC, we take your privacy and data security seriously, with strong safeguards in place to make sure this feature is used carefully, respectfully, and only when necessary.

If you have any questions, feel free to reach us at info@reachfaithapp.com.


6. How We Protect Your Information

At Reach Group LLC, we take the security of your personal data seriously. To protect your information during transmission, we use Secure Sockets Layer (SSL) technology, which encrypts any data you enter on our platform. If payments or transactions are made through our Services, this information is securely encrypted using industry-standard SSL connections, keeping it safe from unauthorized interception.

Access to your personal data is strictly limited to a small group of authorized team members who need this information to provide services or support to you.

We follow recognized industry best practices to protect your personal data, both while it’s being transmitted and once it’s stored. However, it’s important to understand that no method of data transmission or electronic storage is completely risk-free. While we do everything commercially reasonable to safeguard your data, we cannot fully guarantee its absolute security.

We will never sell, distribute, or lease your personal information to third parties without your consent, unless required by law.

In the unlikely event of a data breach posing a high risk to your rights and freedoms, we’ll notify the relevant authorities within 72 hours and, if necessary, we’ll inform you as well.

If you ever have concerns or questions about how your data is protected, feel free to reach out to us at info@reachfaithapp.com.


7. Our Policy on Children’s Data

Reach Group LLC is designed for users aged 16 and older. If you are under 16, you are not permitted to use our Services. We have technical safeguards in place to prevent anyone under this age from creating an account, and we do not knowingly collect personal data from minors.

If we discover that personal information has been provided by a person under 16, we will promptly delete the data, close the account, and block access to our Services.

If you’re a parent or guardian and become aware that your child has shared personal information with us, please reach out to us immediately at info@reachfaithapp.com — we’ll take care of it right away.


8. How to Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or how we handle and protect your personal data, feel free to reach out to us at info@reachfaithapp.com.

For matters specifically related to data protection and privacy, you can also contact our Data Specialist at info@reachfaithapp.com.